Frequently Asked Questions | FAQs | Target Photo

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    Why choose Target Photo?

      At Target Photo, your photos are in good hands.

      • Photos from anywhere: Facebook, Picasa, Flickr, SmugMug or your computer – no matter where your photos are, use them to create unique, personalized gifts, photo books and home décor accents.

      • Unique designs: Not only can you add your photos to a number of gifts and home décor products, you can also customize them with attractive designs to match your occasion or décor. Whether you’re creating party invitations or canvas prints, you’ll find unique designs and themes that will make your pictures look even more fantastic on the items you create.

      • Personalized perfection: The prints and products you order are made by professionals who have been printing personalized products for over a decade. They have printed thousands of photo announcements, invitations, canvas prints, mugs and a host of personalized items over the years that customers have been thoroughly delighted with. They continue to make each and every item with the same personalized care and attention to detail today. All your personalized gifts and keepsakes are printed in quality controlled, world class manufacturing plants in the US where printing experts oversee every detail. This ensures your personalized gifts, baby keepsakes, invitations and photo books look nothing but perfect.

      • Variety: You can choose from a wide selection of items to personalize - from stationery to gifts to home decor. Most items come with a number of color, finish and template options and in a range of sizes.

      • Fast: Items are printed in the US and ship within 2-3 business days.

      • Easy: Personalizing your invitation or gift online is a breeze - just add your photos, choose a design and add the products to your cart. Our online tool is super easy to use and once you have created your item, you can leave everything else to us.

     

    Why should I register on Target Photo? Are there any benefits for me?

    You will need to sign up in order to buy prints and other items on Target Photo. It’s free and should take less than 30 seconds. By signing up, you can:

    • Save photos: Upload or add your photos from Facebook, Picasa, Flickr or SmugMug now. When you want to come back and order more prints or create photo gifts, your photos will be waiting for you. You won’t have to sign in to Facebook or any other account again to get them.

    • Save time: Create projects and save them - come back later and continue from wherever you left off.

    • Save money: Enjoy 'members-only' discounts on gifts, canvas and more that you would otherwise miss out on.

    • Rest assured, we won’t share your email or send spam your way.

     

    I already have a Target.com account? Do I have to create a new one?

    Yes. Your Target Photo account is different from your Target.com account. Please go ahead and sign up today.

     

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    My photos are all in different places. Can I use them to make prints and gifts?

    On Target Photo, you can use your pics from Facebook, Picasa, Flickr, SmugMug and your computer to make prints and personalized items. Any time you click on ‘Get Photos’ on any page, you will be able to add your photos from any of these places.

     

    What file types/formats do you accept?

    We accept files in these formats - .jpg, .jpeg, .png.

     

    What is the maximum file size limit for the images I upload?

    100 MB. This ensures error-free, faster uploads.

     

    What is the image size and resolution you recommend for getting great prints and personalized photo products?

    We recommend that your image resolution be at least 200 DPI (the higher the better) to ensure your products are of the highest quality. We typically process orders at 300 DPI. Also, please keep in mind the pixel requirement - you can determine the resolution for your image by multiplying the number of pixels per inch by the size of the image that you would like to have printed. Let's say, you want to print an 8X10 picture at 300 DPI, for example. The ideal pixel requirement for this print would be (8x300) x (10x300), that is, 2400x3000, to make a really good quality 8x10 print.

    Occasionally, you may see a low resolution error message if your image does not meet the minimum pixel requirements to provide you with high quality print results. The original image may have been shot at a low DPI or has been cropped to a much lower image dimension than that of the product you selected. Try selecting another image with a higher resolution for your personalized product and if you still have problems, please contact us.

     

    Can I use Target Photo for storing my photos?

    When you create an account with Target Photo, the photos you upload and the projects you save are stored to enable you to come back and finish your projects. But, we recommend you complete your projects soon because creating personalized gifts, canvas prints, photo books and other items is a far more creative and memorable way to preserve and share photos. Your photos will not be stored indefinitely by Target Photo, so please be sure to save them elsewhere for long term use.

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    What is your return policy on personalized products?

    We do our very best to ensure that you are thoroughly delighted with your prints and personalized items. If for any reason, you wish to return your product, please contact customer care.

    Payment for all products is required to be made in full in advance. All items purchased on and shipped by Target Photo are subject to a shipment contract under which the risk of loss and title for such items passes to you upon our delivery to our shipping carrier.

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    I uploaded my photos and chose a product, but am unable to proceed to check out. What do I do?

    We’re sorry you’re having trouble placing your order and thanks for your patience. We assume you have tried creating your product a few times to ensure it’s not an internet connectivity issue and are still unable to proceed. Please have the following info handy when contacting customer care so we can help you as quickly as possible:

    1. When the error occurred, what type of personalized product were you trying to create?
    2. What was the URL in your browser's address line when the error occurred?
    3. What operating system is installed on your computer?
    4. What browser and version do you use?

    This will help us in identifying and resolving the issue sooner.

     

    Can I edit my order after placing it?

    Unfortunately, no. Our printing process is pretty much automated - so once your order is in the system, we can’t really go in and make changes to it if it has been processed. If your order hasn’t yet been processed, we can cancel the order so that you will not be charged. You can then place a new order with the edits you want to make. So, please contact us with your order number and we can tell you if your order has been processed.

     

    When will I receive my items?

    We make most personalized products within 2 business days, a few products such as canvas, jewelry, photo books and custom cases may take 3 - 5 business days. Your items should be ready for shipping within 5 business days at the most. How quickly you get your items will depend on which shipping method you chose and the address you want to ship them to:

    Economy: up to 7 to 10 business days

    Express: 2 to 5 business days

    Second Day: 2 business days

    Over Night: Next business day

    Orders shipped outside of the United States are normally delivered within 14 business days (not including weekends).

     

    Where is my order? I still haven’t received it.

    If you placed your order two days ago or earlier, then most likely it’s already on its way. You should receive it within 14 business days depending on your destination and the shipping method you opted for. You can track your order from My Account-->My orders on our website. Alternatively, just call or email us and we will track it for you - if this is available for the shipping method you chose.

     

    I received the wrong product. What do I do now?

    First of all, we’re sorry about the mix-up. Your total satisfaction is important to us and we will do everything we can to fix this quickly. Please contact customer care and allow us to make this right.

     

    How do I cancel an order?

    Please call or email us if you want to cancel an order. If it has not been processed yet, we will cancel it for you. We cannot cancel orders that have already been processed.

     

    I have a promotional code. How do I use it?

    When you’re checking out, you will see a box under the Order Summary with the words Coupon Code or Apply Code next to it. Enter your promotional code in the box and click the Apply Code button.

     

    I have some items in my cart that I want to pick up at Target and others I want shipped home - how do I do that?

    Easy. Just tell us which ones you want to pick up at the store. Currently, you can pick up prints (sizes 4x6, 5x7 and 8x10) at a Target Photo Center, while other items will be shipped to your address.

    Let's say you want to create a set of 5x7 and 4x6 prints, a few 16x20 prints, a framed canvas and a water bottle. When you finish creating your canvas, 16x20 prints and water bottle - your cart will be updated with the products.

    When you add your 5x7 and 4x6 prints to your cart, before you proceed any further, you will be prompted to choose if you want to pick them up at Target or have them shipped home. If you choose to pick them up at a nearby Target, they will be waiting for you later that day when you stop by to pick them up. You will be able to pay for your prints at that time. You will pay for all your other products at check out and they will be shipped to the address you specify.

    If you'd rather just have everything shipped to you, just click the 'No thanks, Ship them to me' button when you create your 4x6 and 5x7 prints. This way, all the items in your cart will be shipped to your door.

    The Pick up at Target option is great when you've got to have some of your prints the same day or when you're ordering just prints and want to save on shipping. You can get your shopping done while your prints are made and pick them up on your way out.

    The Ship to your home option is a convenient way to shop for gifts, home decor, cards and other items right from your desk.

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    I forgot my password/ I'm having trouble logging in. What do I do?

    No worries! If you're having trouble logging in, it could be due to one of these two reasons:

    You forgot your password. In this case, just click on the 'Forgot Password' link in the Sign In area and enter the email address you normally use for this account. You password will be reset and emailed to you. You can then create a new password. Just be sure to check your spam or junk folders if you don't see this email in your inbox within a few minutes. Please note that your password may be case sensitive, so every time you log in, be sure to type it in exactly as you created it.

    You logged in with your Target.com account Your Target Photo account is separate from your Target.com account, so please be sure to check your log in details before signing in again.

     

    Can I edit my shipping address online?

    Please contact us to update your shipping address.

     

    Can I update my email address online?

    Yes. Log in. Then, click on the My Account tab. Under Personal Information, update your email address. Please note that this email id is only used for contacting you and will not update your log in email.

     

    Can I update my credit card information online?

    We do not store your credit card information. You will have to provide it at the time of ordering each time.

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    What shipping options do you offer?

    Most items are ready to ship in 2-3 business days and we offer the following shipping options:

    Economy: up to 7 to 10 business days

    Express: 2 to 5 business days

    Second Day: 2 business days

    Over Night: Next business day

    Orders shipped outside of the United States are normally delivered within 14 business days (not including weekends).

     

    How do you calculate shipping costs?

    We calculate shipping costs based on the destination, physical size of the order, quantity of items in the order and shipping method chosen. To find out the shipping cost of your order, please upload a test image and add the number of items you think you might order to your cart and click "proceed with order." Once you get to the next page, you will see the shipping total for each option that we offer to the destination currently selected as your "ship to" address.

     

    Do you ship outside the US?

    Yes, we do ship internationally.

     

    What are your international shipping costs?

    Your shipping charges will depend on the items purchased and the destination. Please go through a test ordering process to find out how much you may be charged. You will be able to see your itemized charges before confirming payment. Please note that for international orders, additional taxes and duties may apply, which we may not be able to predict.

     

    What about prints? Do you ship them home or can we pick them up at Target?

    • If you order prints in sizes 4x6, 5x7 or 8x10, you can either pick them up a Target Photo Center near you or have them shipped to you.

    • If you order prints in any of the other available sizes - 4 wallet, 11x14, 16x20, 20x30 – you will need to have them shipped to you as they’re not currently available for store pick up.

    • If you choose a mix of these print sizes, you can do one of two things – i) either just have everything shipped to your address, or, ii) pick up the select set of prints (4x6, 5x7, 8x10 sizes) at a Target and have everything else shipped to your home.

     

    I have some items in my cart that I want to pick up at Target and others I want shipped home - how do I do that?

    Easy. Just tell us which ones you want to pick up at the store. Currently, you can pick up prints (sizes 4x6, 5x7 and 8x10) at a Target Photo Center, while other items will be shipped to your address.

    Let's say you want to create a set of 5x7 and 4x6 prints, a few 16x20 prints, a framed canvas and a water bottle. When you finish creating your canvas, 16x20 prints and water bottle - your cart will be updated with the products.

    When you add your 5x7 and 4x6 prints to your cart, before you proceed any further, you will be prompted to choose if you want to pick them up at Target or have them shipped home. If you choose to pick them up at a nearby Target, they will be waiting for you later that day when you stop by to pick them up. You will be able to pay for your prints at that time. You will pay for all your other products at check out and they will be shipped to the address you specify.

    If you'd rather just have everything shipped to you, just click the 'No thanks, Ship them to me' button when you create your 4x6 and 5x7 prints. This way, all the items in your cart will be shipped to your door.

    The Pick up at Target option is great when you've got to have some of your prints the same day or when you're ordering just prints and want to save on shipping. You can get your shopping done while your prints are made and pick them up on your way out.

    The Ship to your home option is a convenient way to shop for gifts, home decor, cards and other items right from your desk.

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    How do I order prints of my photos?

    • Click on the Prints tab on top. On this page, click 'Get Started'.

    • Click on ‘Get Photos’ to bring in your pics from Facebook, Picasa, Flickr, SmugMug and your computer.

    • Select the print size from the drop down.

    • Choose the photos you want to print in that size.

    • Update the number of prints for each photo.

    • Repeat for other print sizes and photos you want to print.

    • When you click 'Add to cart', you can choose whether you want to pick up your prints at a Target Photo Center the same day or have them shipped home.

    • Only some print sizes are available for pick up at Target - 4x6, 5x7 and 8x10. Other sizes - 4 wallet, 11x14, 16x20, 20x30- can only be shipped currently.

    • If you choose a mix of these print sizes, you can do one of two things – i) either just have everything shipped to your address, or, ii) pick up the select set of prints (4x6, 5x7, 8x10 sizes) at a Target and have everything else shipped to your home.

     

    How does Pick up at Target Work?

    Pick up your prints. Save time. Save on shipping.

    By selecting Pick up at Target, you can get your prints the same day and in most cases in about an hour. Use the store locator to find the nearest Target Photo Center and pay for your prints when you pick them up. This is a great way to save time while you shop at Target and see your prints the same day. Only certain popular print sizes are currently available in this option: 4x6, 5x7 and 8x10 prints. Please note, orders that contain 99 prints or more are not available for same pick up, these orders require 24 hours processing time.

     

    What is the advantage of Ship to your Home? How long does it take?

    If you’re not in a rush, why not get your prints delivered at your doorstep? All available print sizes can be shipped to your home (4x6, 5x7, 8x10, 4 wallet, 11x14, 16x20, 20x30). Prints generally ship within 2 business days. You can also choose to have some of the prints in your cart shipped and pick up the rest at a nearby store.

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    I received a notification from you saying that my images were copyrighted. What is your policy on copyrighted material?

    This means that one or more of the photos you submitted for processing are copyrighted by another company or person, and are protected from reproduction. If you are the copyright holder for this content, please be sure to let us know immediately so that we can send the proper release forms to show your ownership or the permission you have received from the owner for reproduction. Please note that you may be charged for this order since the item had to be printed to determine the copyright.

     

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    What kind of canvas products do you offer?

    There are two great ways to put your photos on canvas and they both come in a range of sizes -

    Gallery Wrapped Canvas: Our canvas is finished with a waterproof coating and stretched on 1 3/8" gallery bars. It arrives ready to hang right out of the box. No frames or hardware to distract from your photo.

    Framed Canvas: Our unique framed canvas is front loaded into the frame to create a beautiful display. A very popular and classy way to display your pictures. Black and chocolate frames available.

     

    What other home décor products do you offer?

    You can choose from mounted prints, framed prints, wall decals, photo panels, framed posters and photo calendars among other products. Even products like coffee table photo books and coasters can add personality to your space.

     

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    How do I order photo gifts?

    Go to the page that features the photo gift you want to create.

    • Use the drop down to choose your options, wherever available.

    • Click on Get Started.

    • Add your photos and choose a design template for your gift.

    • For gifts like photo coasters and photo calendars, you can add multiple photos.

    • Click on Preview to see what your photo gift will look like.

    • Then, add it to your cart.

    • Price is not mentioned anywhere in your order, so create photo gifts for your friends and family with confidence.

     

    Can you suggest gift ideas for kids and other family members?

    Selecting gifts can be a lot of fun when you go the personalized route. Our easy to use personalization tool and catalog of gifts makes your choice easier. Take a few minutes to browse our personalized store and find the right gifts. Some of our recommendations include:

    Baby keepsake boxes are classic choices for a newborn baby and her parents. It's a great place to preserve souvenirs from the baby's first days, such as her hospital bracelet or her first picture. Also great for holding your favorite pair of earrings. The top can be personalized with a photo tile.

    Photo puzzles are great for older kids. The personalized touch is sure to keep them engaged and intrigued for hours as they piece the puzzle together.

    A water bottle personalized with a child's photo is a great gift for kids, parents, grandparents and teachers. This practical, personalized gift is perfect for camping trips and sleepovers.

    A personalized photo mug may just make the milk disappear faster during the early morning rush hour at your home. It also looks great on your desk at work.

    Wall decals are easy to apply and safe on interior walls – making them a great gift for any occasion, especially when it’s time to decorate a nursery or a new home.

    Photo panels are safe and durable ways to decorate your child's desk or window sill with his favorite pictures.

    Photo charm necklaces and bracelets are great for bridesmaids, your sister, mom, wife or daughter.

    Photo books make timeless gifts. You can create a photo book of your baby around his birthday each year for him to enjoy as he grows older. You could also create photo books with the pictures of your child's favorite characters, animals or people. Make photo books with your wedding or honeymoon pictures or the holidays your family celebrates. The ideas are endless.

    Canvas prints, backpack tags and photo mouse pads are just a few of the other great gifts to consider for your child, for new parents, grandparents and others.

     

    How do I place an order for multiple personalized items?

    It's a great idea to create matching or coordinated personalized gifts for your relatives or baby shower guests in one shot. To place a multiple quantity order, you simply have to update the quantity for the corresponding product in your shopping cart just before you check out. This way you can create more than one gift of the same type with the same picture. If you would like to create multiple gifts, but each with a different photo, simply go back and create them as individual orders and add them to your cart.

     

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    How can I use a personalized theme for my baby shower or my child's birthday party?

    From custom t-shirts to photo charm favors and photo announcements, find everything you need to throw the most fabulous personalized baby shower or birthday party. If you haven't decided on a theme yet, no problem! Get inspired by one of our baby or kid-themed designs. And no matter which design and item you choose, remember it’s your picture that makes it special! Some of the items you could personalize for your upcoming event are:

    • Invitations

    • Thank You cards

    • Wall and Venue Decor: Canvas prints, mounted prints, wall decals, framed posters

    • Photo jewelry and key chains, as favors

    • Custom t-shirts for your girlfriends to sport at the bridal shower or bachelorette party

    • Personalized notepads - great for playing baby shower games and for making your party list

    • Water bottles - both to use at the party and as gifts for kids and guests

    • Photo mugs - great ‘anytime’ gifts

    • Photo coasters - protect your furniture, spruce up your décor for the special event

    • Personalized photo puzzles - great for birthday parties, baby showers and also as gifts

    • Personalized playing cards to liven up your shower or party

    • and of course, Photo Books to remember the event!

     

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    What are the types of invitations and designs you offer?

    You’ll find unique designs for many special occasions, photo announcements and invitations including:

    • Baby Shower Invitations

    • Birth Announcements

    • Thank You cards

    • Holiday Cards - Christmas, Hanukkah, Season's Greetings

    • Use any photo from your computer or image sharing accounts and browse our selection of designs to find one that matches your occasion and taste.

    In fact, many of these cards can be used for just about any event because you can add only a photo and your own personal message to them if you wish.

     

    What are the other stationery items available that I can coordinate with my invitations?

    Besides invitations and announcements, you can also choose matching or coordinated Thank You cards for your guests, personalized address labels, envelope stickers and notepads that you can personalize with a photo and design.

     

    What are the different types of paper/ material available for invitations and cards and how are they different?

    We offer different types of paper for your invitations and announcements. Every material we use has been handpicked by printing experts and it usually comes down to personal preference when selecting paper types.

    Flat Cards with Envelopes: Suitable for invitations, photo announcements

    We offer single sided Felt paper cards. Ultra bright white Felt(100# cover stock) has a textured feel to it and has a more traditional appeal.

    Folded Cards: Suitable for Thank You cards, Greeting cards

    Our 110# matte stock features a UV sheen and is known for excellent color reproduction. These cards come with envelopes and are great for Thank You cards and Greeting cards for special occasions. The front can be personalized with designs and photos, while the inside carries your personalized message.

    Eco cards with Envelopes: Great as Thank You cards, announcements and anytime cards

    4"x5" note cards are made with 110# cardstock, which is 50% recycled content and FSC certified. The envelopes are made with 30% recycled paper. You can use the back of this card to write your personal message.

    Photo Cards: Perfect as holiday cards

    4"x8" photo cards are printed on glossy photo paper and feature your photo, design and text on the front.

    Notepads: Great as favors, for making lists and for baby doodles.

    Notepads are made with 80# text paper which is 100% recycled and FSC certified. These make great personalized favors for guests and are handy for shopping lists, phone numbers, notes etc. They’re available in different sizes and types, including a magnetic note pad for your refrigerator door.